Q: I've been using a product on my wood floor that says it is a wood polish/conditioner. Now it seems like my floor has a sticky film all over it, and I can see footprints in it. How do I get this residue off?
Unfortunately, many consumers are bewildered to discover that, although the product they used said on the label it was for wood floors, it wasn't really recommended for wood floor finishes ... and now they have a big mess on their hands. Some of these products seem to leave a film on the floor that is very difficult to remove. Others may not leave a sticky film but may cause contamination problems down the road when the floor needs to be refinished. If you know the manufacturer of the wood floor or the finish on the floor, call and ask for their recommendation as to what to do. If you don't know, you'll need to call a local wood flooring professional. He or she may be able to use a product specifically designed for stripping such residue off a floor. If not, the floor will probably require resanding.
the floor down to the bare wood and starting over-a longer and involved process.